Shipping policy
Shipping Policy
At LunaPatch Co., we aim to process and ship your order as quickly as possible.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed.
During busy periods, promotions, or public holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times may vary depending on your location.
Australia
Estimated delivery time: 7–15 business days
International Orders
Estimated delivery time: 10–25 business days
Please note that delivery times are estimates only and may be affected by courier delays, customs processing, public holidays, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.
Any available shipping options and costs will be shown before you complete your order.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Please allow a few days for tracking updates to appear after your order has been dispatched.
Incorrect Shipping Details
Please make sure your shipping information is correct before placing your order.
LunaPatch Co. is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.
If you notice an error in your address, please contact us as soon as possible at:
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will help investigate the issue.
If an order is confirmed lost in transit, we may offer a replacement or refund depending on the situation.
Customs, Duties, and Taxes
For international orders, customers may be responsible for any customs fees, duties, taxes, or import charges required by their country.
LunaPatch Co. is not responsible for delays caused by customs processing.
Contact Us
For shipping questions, please contact: